Department of Information Resources
Contract Information
- Contract Number: DIR-CPO-5127
- Held By Christal Vision Inc.
- Texas DIR Website Contract Page
- Texas DIR Cooperative Contracts
- Accessibility, Assistive Technologies, and Related Products and Services
DIR Price Sheet
For Quotes and Orders:
Christal Vision Inc.
106 Evans Oak Ln
San Antonio, TX 78260
210-666-0700 (Main Office)
Please Reference: DIR-CPO-5127
Email: sales@christal-vision.com
Fax: 210-662-7559 fax
Christal Vision is the Authorized Reseller/Vendor for the Products on the DIR Contract in the state of Texas.
•Limited Warranty on Adaptive Hardware: All warranties are provided by the original manufacturer through Christal Vision.•Limited Warranty on Non-Adaptive Hardware: Warranties on non-adaptive hardware (i.e. printer, scanners, and other computer peripherals) are provided by the original manufacturer. Customer is responsible for contacting the original manufacturer regarding any warranty issues. Refer to the documentation provided with your hardware for more information about the warranty.•Limited Warranty on Computer Systems: Computer systems are covered by Christal Vision and warrants any hardware failures. Customer is responsible for contacting Christal Vision regarding any computer warranty issues.•Limited Warranty on Software Products: Warranties for software products are provided by the original manufacturer. Refer to the documentation for your product for the manufacturer’s warranty statement.
Maintenance, Repair and Support Plan:
We will do our best to meet your needs in product support and service. If you have questions concerning the operation of the equipment you purchased from our company, please contact at 800-299-0700 or 210-666-0700. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. NOTE: If the product you purchased is under warranty by the manufacturer and needs servicing, contact us at 800-299-0700, or 210-666-0700 and we will give you the information you will need to contact them directly—if we are unable to resolve the problem.
We will do our best to meet your needs in product support and service. If you have questions concerning the operation of the equipment you purchased from our company, please contact at 800-299-0700 or 210-666-0700. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. NOTE: If the product you purchased is under warranty by the manufacturer and needs servicing, contact us at 800-299-0700, or 210-666-0700 and we will give you the information you will need to contact them directly—if we are unable to resolve the problem.
Christal Vision Inc. Return Policy:
Contract: DIR-CPO-5127Christal Vision Inc. is committed to customer satisfaction with assistive technology products for individuals who are blind or have low vision. This policy applies to products purchased from Christal Vision Inc., including purchases made under Texas DIR Cooperative Contract DIR-CPO-5127. Policies offered under the DIR contract will not be more restrictive than those offered to other similarly situated customers for similar products.
Defective or Incorrect Items:
Contact Christal Vision Inc. promptly if an item arrives damaged, defective, or incorrect.We will coordinate repair, replacement, or return in accordance with the applicable manufacturer warranty (see warranty details on the DIR page). Adaptive hardware warranties are generally handled through the manufacturer via Christal Vision. Non-adaptive hardware and software follow the original manufacturer’s warranty. Computer systems sold by Christal Vision are covered by us for hardware failures.For DIR customers: Per contract terms, written notice of errors, inaccuracies, or other deficiencies may be provided within thirty (30) calendar days of receipt of an invoice. We will correct such issues at no additional cost.Return shipping for validated defective/incorrect items will be arranged or covered by Christal Vision or the manufacturer as applicable.
Non-Defective Returns (Buyer’s Remorse / Unwanted Items):
Eligible new, unused products may be returned within 30 calendar days of delivery/receipt.Items must be in original, undamaged packaging with all accessories, manuals, cables, and components included and in resalable condition.Customer is responsible for return shipping costs and any risk of loss/damage in transit. We recommend insured, trackable shipping.A restocking fee of up to 15% of the product price may apply to non-defective returns. Original outbound shipping/handling charges are non-refundable.Refunds (less any restocking fee and non-refundable shipping) will be issued to the original payment method after inspection, typically within 10–15 business days of receipt.Exchanges for the same or similar item may be available subject to stock and approval.
Items Not Eligible for Return:
Software, digital downloads, licenses, and subscriptions (subject to manufacturer terms).Custom, special-order, or personalized items.Products that show signs of use, damage, missing parts, or that cannot be resold as new.Opened consumables or items specifically marked as non-returnable.Products beyond the 30-day window (except under manufacturer warranty for defects).
Return Process:
Contact Christal Vision Inc. at 800-299-0700, 210-666-0700, or sales@christal-vision.com to request a Return Merchandise Authorization (RMA) number. Provide order details, reason for return, and product information.Do not ship any item without an approved RMA. Include the RMA number clearly on the outside of the package.Ship to:Christal Vision Inc.106 Evans Oak LnSan Antonio, TX 78260Attn: Returns / RMA # [number]After inspection, we will notify you of approval and process any applicable refund or exchange.
Additional Notes:
Free in-home demonstrations and orientation are available, for most products, to help ensure the right product is selected before purchase.Manufacturer warranties continue to apply after the return window for covered defects.This policy does not limit any rights under Texas law or the DIR contract terms.For questions or assistance: Call 800-299-0700 or 210-666-0700 (Monday–Friday, 8:00 a.m.–5:00 p.m. CST) or email sales@christal-vision.com.
Christal Vision Inc.
106 Evans Oak Ln, San Antonio, TX 78260
Phone: 210-666-0700 | Toll-Free: 800-299-0700
Fax: 210-662-7559
Email: sales@christal-vision.com
Website: www.christal-vision.com
DIR Contract: DIR-CPO-5127
Contact Christal Vision Inc. promptly if an item arrives damaged, defective, or incorrect.We will coordinate repair, replacement, or return in accordance with the applicable manufacturer warranty (see warranty details on the DIR page). Adaptive hardware warranties are generally handled through the manufacturer via Christal Vision. Non-adaptive hardware and software follow the original manufacturer’s warranty. Computer systems sold by Christal Vision are covered by us for hardware failures.For DIR customers: Per contract terms, written notice of errors, inaccuracies, or other deficiencies may be provided within thirty (30) calendar days of receipt of an invoice. We will correct such issues at no additional cost.Return shipping for validated defective/incorrect items will be arranged or covered by Christal Vision or the manufacturer as applicable.
Non-Defective Returns (Buyer’s Remorse / Unwanted Items):
Eligible new, unused products may be returned within 30 calendar days of delivery/receipt.Items must be in original, undamaged packaging with all accessories, manuals, cables, and components included and in resalable condition.Customer is responsible for return shipping costs and any risk of loss/damage in transit. We recommend insured, trackable shipping.A restocking fee of up to 15% of the product price may apply to non-defective returns. Original outbound shipping/handling charges are non-refundable.Refunds (less any restocking fee and non-refundable shipping) will be issued to the original payment method after inspection, typically within 10–15 business days of receipt.Exchanges for the same or similar item may be available subject to stock and approval.
Items Not Eligible for Return:
Software, digital downloads, licenses, and subscriptions (subject to manufacturer terms).Custom, special-order, or personalized items.Products that show signs of use, damage, missing parts, or that cannot be resold as new.Opened consumables or items specifically marked as non-returnable.Products beyond the 30-day window (except under manufacturer warranty for defects).
Return Process:
Contact Christal Vision Inc. at 800-299-0700, 210-666-0700, or sales@christal-vision.com to request a Return Merchandise Authorization (RMA) number. Provide order details, reason for return, and product information.Do not ship any item without an approved RMA. Include the RMA number clearly on the outside of the package.Ship to:Christal Vision Inc.106 Evans Oak LnSan Antonio, TX 78260Attn: Returns / RMA # [number]After inspection, we will notify you of approval and process any applicable refund or exchange.
Additional Notes:
Free in-home demonstrations and orientation are available, for most products, to help ensure the right product is selected before purchase.Manufacturer warranties continue to apply after the return window for covered defects.This policy does not limit any rights under Texas law or the DIR contract terms.For questions or assistance: Call 800-299-0700 or 210-666-0700 (Monday–Friday, 8:00 a.m.–5:00 p.m. CST) or email sales@christal-vision.com.
Christal Vision Inc.
106 Evans Oak Ln, San Antonio, TX 78260
Phone: 210-666-0700 | Toll-Free: 800-299-0700
Fax: 210-662-7559
Email: sales@christal-vision.com
Website: www.christal-vision.com
DIR Contract: DIR-CPO-5127